Here’s a go-to list of what you should bring along:

• A water bottle (non-glass) to stay hydrated
• A small towel
• Pilates grip socks if you have them; if not, we have you covered with a variety available for purchase in the studio at $22.95. (Grip socks are compulsory to B. Reformer Pilates)
• If you're bringing your phone, please remember to switch it to silent mode during class and place it away with your belongings for the duration of class.

All our classes start on time, so please arrive 15 minutes early to check in with your instructor and get  yourself set up for class.
We understand that sometimes running late is unavoidable. However, we have a strict door lock policy once class starts. If you are more than 5 minutes late, you will not be able to join the class. This is for several important reasons:

•  It’s a safety precaution for yourself, as you will have missed the warm-up and class introduction.

•  It’s disruptive to other clients who are already participating.       

•  Our insurance does not cover any incidents if you haven’t completed the warm-up.

If you are late, it will be considered a “no show,” and you will forfeit your pass. For clients on Weekly memberships (B. Direct) a no show fee will be charged.

The moment you know you can't make it we kindly ask you jump on your B. Reformer app and cancel your class.

We have a strict 6 hour cancellation policy at B. Reformer Pilates Studio.

You are welcome to change your class schedule around as much as you need prior to the 6 hour window of your class commencement time.

A cancellation made within 6 hour of your booked class will result in your session being deducted as a “late cancellation.”

A “no show” is considered a late cancellation. Your class will be forfeited for not showing up to class.

Please be considerate to other B. Reformer community members and late cancel as soon as you know you cannot attend to give another member the opportunity to join the class.

Unfortunately, we cannot accept cancellations by phone, email, or any other method other than by using the online booking system or your B. Reformer app.

If you do need to cancel a class, the following fee structure will apply:

Early cancel: If you can no longer make it to your class and you cancel your booking a minimum of 6 hours before the scheduled start time, you won’t forfeit the session, or pay a fee.

Late cancel: Change of plans? If you cancel within 6 hours of the class start time, unfortunately you will forfeit the session, and weekly B. Direct members will be charged a cancellation fee of $5.

No-show: If you don’t cancel your class prior to the start time, and do not attend, you will forfeit your session and weekly B. Direct members charged a $10 no show fee.

Certainly! You can pause or cancel your membership. All you need to do is send a written request to our admin team at the email below. We kindly ask for 7 days' notice for both pauses and cancellations. For further details on membership terms and conditions, please visit our pricing tab on the home pages menu.

Email:
hello@breformerpilates.com.au

We're here for any assistance you may need! Returns Policy B. Reformer Pilates Pty Ltd is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full. All purchases are final and B. Reformer Pilates Pty Ltd do not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason. Considerations will be made based on circumstances. In case of long term or permanent injury or illness that prevents the use of our services, immediate termination will be permitted. Termination will take effect from the date we receive written confirmation from your treating medical doctor. All passes and memberships are non-transferable and may not be shared or extended past an expiry date.

If the class is fully booked, don't stress! You can easily join the waitlist. Just be sure to sign up only if you're confident you can attend—spots often open up quickly, and you’ll likely get in.

When a spot becomes available, we’ll notify you via email or text. To make sure you receive these updates, please opt-in for both text and email notifications when setting up your B. Reformer Pilates account. Also, check your spam or junk folders and mark our emails as "safe" to ensure you don’t miss any important messages.

Keep in mind: You’ll only be moved off the waitlist up to 2 hours before the class starts. If you haven’t been added by then, take a look at the B. Reformer Pilates app to see if a spot has opened up. If there’s an opening, go ahead and book it, you won’t be charged twice.

We’re so sorry, but unfortunately, Children aren't allowed in our regular classes. However, we do offer a special class just for you and your little one! Our B. Baby Reformer class is designed for parents and babies, allowing you to enjoy your workout while keeping your baby close by. We hope this option works for you, and we’d love to have you both join us in that class!

On the rare case that we have less than 3 people attend we may make the decision to cancel that class, we will notify you at least 1 hour before class, in this case your class will be credited back to you immediately, thank you for understanding. 

Of course! Pilates is incredibly beneficial pre, post and even during pregnancy. Feel free to join us! For more details, please visit our Pregnancy tab at the top. If you have any further questions, don't hesitate to reach out via our Contact page. Congratulations!

B. Reformer Pilates Pty Ltd is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full. All purchases are final and B. Reformer Pilates Pty Ltd do not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason. Considerations will be made based on circumstances. In case of long term or permanent injury or illness that prevents the use of our services, immediate termination will be permitted. Termination will take effect from the date we receive written confirmation from your treating medical doctor. All passes and memberships are non-transferable and may not be shared or extended past an expiry date.